Help & FAQ

GoodShift connects workers looking for short-term shifts with businesses that need extra staff. Workers browse and apply to open shifts; providers post shifts, review applicants, and hire. Payments flow through the platform escrow so everything stays safe and transparent.

Anyone can sign up as a worker or a provider. You can even hold both roles on the same account and switch between them anytime from your Profile.

You'll need a valid national ID (NID), a clear face selfie for identity verification, and a working mobile number. Your NID and selfie are never displayed publicly — they're used only to verify you are a real person.

When a provider confirms your shift is complete, the payment is released instantly to your registered payout method (Vodafone Cash, bank account, or InstaPay).

A strike is issued when you accept a shift and do not show up without prior notice. You can receive up to 2 strikes before your account is permanently banned on the 3rd. You can always see your current strike count in your Profile.

Contact the provider as soon as possible through the in-app chat. While we understand emergencies happen, failing to show up without any notice counts as a no-show and results in a strike.

Reviews must be honest and based on real experiences. If you believe a review violates our Community Guidelines, contact us at support@goodshift.work and we'll investigate.

Tap the Post a Shift button on your dashboard, fill in the shift details (category, description, location, hours, and pay), then publish. Your shift will be visible to workers immediately.

You pay before. GoodShift requires full payment upfront before you can hire any worker. This protects both you and the worker — your funds are held securely in escrow until the shift is completed.

Yes, but only before you hire someone. Once a worker has been accepted for a shift, cancellation is not available. If you need help with an exceptional case, reach out to support.

If a worker is a no-show, you will receive a full refund of the shift fee plus one free job boost credit. The worker also receives a strike against their account.

GoodShift charges a 12% platform commission on each completed shift. The exact amount is shown clearly before you confirm payment when hiring.

Yes. All funds are held securely and only released when a shift is completed and confirmed. GoodShift acts as an escrow — neither party can access the funds until the conditions are met.

Refunds for confirmed no-shows are processed back to your original payment method. Disputes and exceptional refunds may take 3–5 business days after review.

You can report any user from their public profile or through your shift details page. Alternatively, email us directly at support@goodshift.work

Go to Settings → Delete Account. You'll be asked to confirm. Your data will be permanently erased within 30 days, and any pending balance will be processed before deletion.

Absolutely. Your NID and face selfie are encrypted and stored securely on our servers. They are never displayed publicly and are only used for identity verification. If you delete your account, this data is erased within 30 days.