Privacy Policy

We use your data to: • Verify your identity and prevent fraud • Match workers with suitable shifts and providers with suitable workers • Process payments through our secure escrow system and disburse earnings to workers • Send you shift alerts, application updates, and important account notifications • Calculate your ratings, strikes, and trust score • Improve app features and fix bugs • Comply with Egyptian law and respond to lawful requests

We do not sell your personal data. We share data only with: Google / Firebase: Our backend infrastructure provider (Firestore database, file storage, push notifications). Data is processed under Google's Data Processing Agreement. Paymob: Our payment processor. When a provider pays for a shift or a worker receives a payout, Paymob processes the transaction. Payment card details are handled exclusively by Paymob and are never stored on GoodShift servers. Worker payout details (e.g. Vodafone Cash number) are shared with Paymob solely to execute the disbursement. Amplitude: Our analytics provider receives anonymised usage events (e.g. job posted, shift applied) to help us understand how the app is used. No personal identifiers are sent. Other users: Your public profile (name, photo, rating, reviews) is visible to other GoodShift users. Your NID, selfie, full payout details, and financial data are never shared publicly. Legal authorities: If required by Egyptian law or a court order, we may disclose data to competent authorities.

Submitting your national ID and selfie is optional. When provided, this data is used solely to verify that you are a real person and to award a verification trust badge on your profile. It is stored securely in Firebase Storage, never displayed publicly in full, and is not used for advertising. Your KYC documents are reviewed by GoodShift administrators only. If you delete your account, this data is permanently erased within 30 days.

GoodShift does not store full payment card numbers. All card processing is handled by Paymob (PCI-DSS compliant). Worker payout account numbers are stored in masked form (last 4 digits visible) within GoodShift's database. The full number is accessed only by our Cloud Functions when initiating a disbursement through Paymob's API — it is never accessible from the apps directly.

We keep your data for as long as your account is active. If you delete your account: • Profile and personal data: deleted within 30 days • KYC documents: deleted within 30 days • Transaction and payment records: retained for 7 years as required by Egyptian financial regulations • Reviews: anonymised and may remain visible without linking to your identity

You have the right to: • Access the data we hold about you • Correct inaccurate data at any time (via Edit Profile) • Delete your account and data (via Profile → Delete Account) • Object to how we use your data for purposes beyond service delivery To exercise any of these rights, contact us at support@goodshift.work

We use industry-standard security measures to protect your data, including encrypted transmission (HTTPS/TLS), Firebase security rules, restricted server-side access controls, and server-only payment operations (no payment logic runs in the apps). However, no system is 100% secure — please use a strong, unique password for your account.

GoodShift does not knowingly collect data from children under 13. If you believe a child's data has been submitted without parental consent, please contact us immediately and we will delete it promptly.

We may update this policy from time to time. We will notify you in-app when significant changes are made. The effective date at the top of this page will always reflect the latest version.

Privacy questions or requests: Email: support@goodshift.work Website: www.GoodShift.work Company: GoodShift, Egypt